Direct from the Expo: When Intelligence Works Together with Snorre Kjesbu | WebexOne 2026
Direct from the Expo with Craig Durr
In this episode of Direct from the Expo, I sit down with Snorre Kjesbu, Senior Vice President and General Manager of Collaboration at Cisco, live from WebexOne 2026 in Austin, Texas. We delve into the concept of "connected intelligence," exploring how the integration of people, AI, and data is transforming the workplace. Snorre shares insights on the shift from traditional contact centers to context-driven experiences and the significance of AI in enhancing both customer and employee interactions. We also discuss the evolution of the physical workplace, emphasizing the need for data-driven decisions to optimize experiences and efficiency. Join us as we uncover how these innovations are reshaping collaboration in today's dynamic work environment.
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