The Brief: Tata Communications has joined forces with Cisco to bring Webex Calling to India, offering a cloud-based Public Switched Telephone Network (PSTN) solution for enterprises. This marks the first time this service will be available in India, integrating Cisco’s Webex Calling with the Tata Communications GlobalRapide platform. The collaboration provides businesses with enhanced connectivity, scalability, and compliance, along with advanced collaboration tools. With over 14 million global users, Webex Calling will help Indian enterprises transition to the cloud efficiently while adhering to local regulations.
Analyst Perspective: The introduction of Webex Calling in India through the Tata Communications GlobalRapide platform offers India enterprises a robust cloud-based communication solution. This service provides flexibility and scalability, supporting businesses in their transition to cloud infrastructure. The combination of Tata Communications' network capabilities and Cisco's Webex Calling allows enterprises to adopt modern communication tools while ensuring compliance with local regulations.
This development is particularly relevant for organizations seeking to enhance their hybrid work environments, offering an integrated solution that meets both global and local communication needs.
Webex Calling is designed as an enterprise-grade business phone system, which is built on a cloud platform with over 14 million users globally. This system offers businesses powerful collaboration tools, flexible deployment options, and centralized management. The solution provides enterprises with the ability to streamline communication across different locations, ensuring a smooth transition to the cloud without disruptions.
In addition, Webex Calling’s integration with Tata Communications Cloud PSTN offers businesses operating in India local regulatory compliance, a critical aspect of operating in the region. This partnership allows businesses to ensure their communication systems adhere to local laws, helping to mitigate risks related to compliance while improving communication reliability.
As hybrid work models continue to rise, there has been a growing need for communication systems that can handle diverse work environments. Cisco’s Webex Calling, integrated with Tata Communications' network, addresses these needs by providing businesses with a flexible and scalable platform that supports both in-office and remote work.
Daisy Chittilapilly, President of Cisco India & SAARC, emphasized the importance of secure and seamless collaboration experiences in today’s business environment. She noted that Webex Calling simplifies cloud transitions, offering businesses flexible migration options and AI-powered collaboration tools. These features are essential for companies looking to adapt to hybrid work models while maintaining a high level of productivity.
Businesses using Webex Calling by Tata Communications will also gain access to additional features in the Webex Suite, including Meetings, Messaging, and Webinars. These capabilities, combined with AI-driven innovations like audio intelligence, make Webex Calling a comprehensive solution for businesses looking to expand and optimize their communication infrastructure.
The Tata Communications GlobalRapide platform enhances Webex Calling by providing businesses with a cloud-based communication system that is secure, scalable, and compliant. The platform enables enterprises to expand their communication capabilities without upfront investments in hardware, offering a cost-effective solution for businesses of all sizes.
GlobalRapide’s enterprise voice services integrate seamlessly with the Webex platform, allowing businesses to access the full range of Webex tools, including AI-powered collaboration, cloud-based meetings, and secure messaging. This integrated approach ensures that businesses have access to the latest communication technologies while complying with local regulations.
According to Arijit Bonnerjee, Senior Vice President and Head of India at Tata Communications, this partnership represents a key milestone in their relationship with Cisco. Tata Communications and Cisco are positioning enterprises to succeed in the digital era through innovative and scalable communication solutions by launching Webex Calling in India.
Beyond offering a scalable communication system, Webex Calling by Tata Communications also includes an array of collaboration tools designed to meet the needs of modern enterprises. The Webex Suite offers businesses a full range of tools for meetings, messaging, and webinars, allowing companies to enhance their communication strategies.
These tools are particularly beneficial for businesses with large teams or those with employees in different locations. The AI-powered innovations included in Webex Calling, such as audio intelligence, help improve communication quality by reducing background noise and ensuring clear voice transmissions. These features make it easier for businesses to conduct productive meetings, whether employees are in the office or working remotely.
The service also includes various devices designed to work seamlessly with Webex Calling, enabling businesses to optimize their communication infrastructure. This is especially useful for enterprises looking to modernize their office equipment while taking advantage of cloud-based solutions.
The launch of Webex Calling in India through Tata Communications and Cisco presents opportunities for enterprises to modernize their communication systems. The integration of cloud-based services with Tata Communications' infrastructure supports scalability and regulatory compliance. While businesses will benefit from advanced features and improved collaboration, they may also face challenges related to integration and management. Overall, this partnership is likely to enhance the communication capabilities of Indian enterprises, contributing to their growth and efficiency.