The Brief: Webex Calling offers cloud-based communication services tailored for enterprise needs. With a focus on reliability, security, and performance, it provides seamless cloud calling that businesses can rely on. Leveraging over 25 years of experience in telephony, Cisco ensures high availability and continuity through a globally distributed infrastructure, advanced traffic routing, and survivability features. With a track record of 99.999% availability, Webex Calling is designed to deliver uninterrupted service, even in the face of disruptions. Enhanced survivability options are available for industries such as healthcare, finance, and government, ensuring communication remains operational even when the cloud is inaccessible.
Discover full details of the announcement about Webex Calling at blog.webex.com.
Analyst Perspective: Webex Calling demonstrates a clear focus on enterprise-grade communication by delivering a proven 99.999% reliability standard. Its global infrastructure, featuring over 20 data centers and media points of presence (PoPs), ensures high availability, low latency, and seamless failover across 180+ markets. For businesses operating in mission-critical environments, this level of reliability provides much-needed assurance.
The inclusion of advanced survivability options addresses scenarios where cloud access is unavailable. Enhanced Survivability for Dedicated Instance retains full access to Cisco Unified Communications Manager features, while Site Survivability preserves core calling functionality during network interruptions. These features cater to industries like healthcare and government, which demand uninterrupted communication.
Webex Calling also supports secure communication for government organizations through its FedRAMP Moderate authorized solution. This enhances compliance and security, making it a reliable option for agencies with stringent requirements.
Webex Calling is built on a global infrastructure designed to handle the demands of enterprise communication. With over 20 strategically placed data centers and media points of presence worldwide, the service ensures that businesses experience minimal downtime and low latency. The infrastructure operates in active-active configurations, meaning that if one data center faces issues, another can immediately take over, maintaining continuous service. This high level of redundancy and intelligent traffic management ensures that businesses can rely on Webex Calling to keep their communications uninterrupted, no matter the circumstances.
Webex Calling offers advanced survivability options, addressing the unique needs of industries such as healthcare, government, and finance. These sectors require consistent, uninterrupted communication, and Webex Calling ensures that even during extreme events like natural disasters, businesses remain connected. Enhanced Survivability for Dedicated Instance allows full access to Cisco’s Unified Communications Manager features, while Site Survivability ensures core calling functionalities remain operational in multi-tenant environments. These features provide peace of mind for businesses in sectors where communication is vital for success.
In addition to its global infrastructure, Webex Calling’s design prioritizes business continuity. Cisco’s platform includes dynamic traffic routing, real-time monitoring, and built-in disaster recovery to ensure that calls remain clear and uninterrupted, even in the face of local outages or network disruptions. These innovations are part of Cisco’s commitment to providing enterprise-grade reliability, offering businesses the assurance that their communications will remain functional when they are needed most. This is especially important for businesses that rely heavily on communication tools to support operations and customer interactions.
Webex Calling delivers consistent, high-performance communication services with a proven track record of 99.999% availability over the past 24 months. This translates to less than six minutes of downtime annually, an impressive metric for any cloud service provider. Cisco’s commitment to reliability is reflected in its industry-leading SLA, which promises enterprises that their communication infrastructure will remain available and efficient, even during unexpected disruptions. This level of dependability is particularly crucial for large enterprises with global operations that cannot afford service interruptions.
Webex Calling’s enterprise-grade capabilities make it a standout option for businesses requiring reliable, uninterrupted communication. With a 99.999% availability SLA and advanced survivability options, Cisco ensures that enterprises across various industries can trust Webex Calling to maintain seamless communication. Its global infrastructure and disaster recovery mechanisms provide businesses with the resilience they need to operate smoothly, regardless of disruptions. Webex Calling’s design also integrates easily with other Cisco products, offering a unified communication solution that benefits organizations looking to streamline their business operations. As businesses increasingly rely on cloud solutions, Webex Calling provides a future-proof solution that aligns with their long-term communication needs.
Webex Calling is ideal for enterprises requiring reliable and secure communication, particularly in industries where downtime is not an option. Sectors such as healthcare, finance, and government benefit greatly from its advanced survivability options, ensuring uninterrupted operations even during outages. Additionally, businesses with distributed teams across multiple locations find value in its global infrastructure, which provides low-latency connectivity and seamless integration with existing systems. Organizations undergoing digital transformation also leverage Webex Calling to modernize their telephony systems, reducing costs and increasing flexibility. Its robust feature set and enterprise-grade reliability make it a perfect fit for companies prioritizing consistent communication and operational continuity in mission-critical environments.