The Brief: Zayo and RingCentral have announced a strategic collaboration to launch Zayo UC+. This unified communications offering integrates RingCentral’s RingEX and RingCX solutions with Zayo’s robust network infrastructure. The partnership is designed to enhance workforce productivity and customer experiences through secure, cloud-based tools for voice, video, chat, and contact center services. The solution provides enterprises with a streamlined platform that consolidates communication systems while ensuring adaptability and scalability for future needs.
Learn full details of the announcement about Zayo UC+ with RingCentral at ringcentral.com.
Analyst Perspective: The introduction of Zayo UC+ through the partnership between Zayo and RingCentral offers businesses a comprehensive communication platform designed for simplicity and efficiency. This solution enables users to manage all communication channels seamlessly in one place by combining voice, video, messaging, SMS, and contact center tools. RingCentral’s AI-powered features, including RingEX and RingCX, further enhance the platform by delivering real-time insights and optimizing user interactions.
Zayo UC+ supports flexible workflows tailored to diverse business needs with robust application integrations like Salesforce and Microsoft Teams. Users benefit from reliable connectivity, improved collaboration, and a streamlined approach to handling communication challenges across distributed workforces as it is backed by Zayo’s extensive network infrastructure and expert management services.
Zayo UC+ combines RingCentral’s communication tools with Zayo’s advanced infrastructure to provide businesses with a unified, cloud-based communications platform. This integration offers voice, video, messaging, and contact center services all in one place, ensuring smooth and efficient workflows. Businesses gain real-time insights and enhance customer service experiences with RingCentral’s AI-powered features, including RingEX and RingCX. The flexibility of Zayo UC+ allows businesses to scale and adapt as their needs evolve, providing employees with mobile-friendly access and seamless integrations with key applications like Salesforce and Microsoft Teams. This approach ensures high-quality communication and collaboration, enabling businesses to stay connected in a fast-paced, remote-friendly work environment.
One of the standout features of Zayo UC+ is its ability to enhance collaboration through seamless integrations. The platform combines essential communication services like voice, video, messaging, and contact centers while offering integrations with popular business tools like Salesforce and Microsoft Teams. This allows employees to work more efficiently, whether they are in the office or working remotely. Businesses can streamline workflows, reduce tool-switching, and improve productivity with these integrations. Furthermore, Zayo’s infrastructure ensures low-latency connectivity, making it possible for teams to collaborate in real-time without disruptions, even in geographically dispersed environments. Zayo UC+ facilitates smooth communication, promoting stronger team dynamics and faster decision-making.
In addition to improving internal collaboration, Zayo UC+ enhances customer engagement by incorporating RingCentral’s RingCX, an AI-powered solution. RingCX provides businesses with intelligent tools such as real-time insights, post-call transcriptions, and AI-generated summaries, enabling more efficient and personalized customer interactions. These features allow businesses to respond quickly to customer inquiries, providing a higher level of service. The solution also integrates with Zayo’s end-to-end service management, simplifying the deployment and maintenance of the system. Zayo’s extensive experience in network infrastructure further enhances the reliability and performance of the platform, ensuring that customer service teams can maintain consistent and high-quality interactions across all touchpoints.
Zayo UC+ is designed to support the scalability and flexibility required by growing businesses. The platform is cloud-based, offering enterprises the ability to add or adjust communication tools as their needs change. Businesses can ensure smooth communication at any scale with Zayo’s robust network infrastructure and RingCentral’s AI-powered features. The solution supports mobile access, making it easier for teams to stay connected regardless of their location. As remote work becomes more common and businesses expand, Zayo UC+ provides the adaptability necessary to manage complex, distributed workforces.
Zayo UC+ has the potential to enhance business communication, providing a unified platform that combines voice, video, and messaging services with AI-driven tools. As businesses continue to evolve and adapt to remote and hybrid work models, the ability to seamlessly integrate these communication services will be increasingly valuable.
However, challenges may arise in ensuring smooth implementation across diverse industries with varying infrastructure needs. Additionally, businesses will need to stay updated with the platform’s advancements to leverage its full potential. Nevertheless, with its scalable and adaptable features, Zayo UC+ can offer long-term benefits by improving collaboration, increasing productivity, and enhancing customer engagement, positioning businesses to thrive.