The Brief: Zoom Video Communications and Mitel have announced a strategic partnership focused on providing enterprises with an AI-first hybrid communication solution. This collaboration combines Zoom Workplace, Zoom AI Companion, and Mitel’s communication platform, enabling users to leverage both companies’ strengths in a seamless experience. The solution introduces bi-directional capabilities, allowing businesses to maintain control, security, and compliance while benefiting from modern collaboration tools. Enterprises can transition to Zoom UCaaS at their own pace. This offering will be available in 2025, addressing the rising demand for flexible hybrid communication models across on-premises and cloud platforms.
Discover full details of the announcement about Zoom and Mitel’s partnership at news.zoom.us.
Analyst Perspective: The partnership between Zoom and Mitel introduces a comprehensive solution that merges hybrid communication with AI-driven collaboration tools. This offering addresses the current demands of enterprises for a hybrid work model by focusing on flexibility. The key advantage lies in its bi-directional capabilities, enabling seamless integration between on-premises and cloud-based platforms, ensuring businesses can transition to Zoom UCaaS on their terms.
This strategic collaboration allows enterprises to enhance productivity without sacrificing security or control over critical communications. The AI-first approach also brings new efficiencies to business processes, offering enterprises advanced tools for improving workflow and collaboration. For industries relying on both cloud and on-premise setups, this partnership marks a key step toward hybrid communication optimization.
The new solution introduced by Zoom and Mitel offers a seamless transition between traditional on-premises systems and cloud-based communication models. Enterprises can access a feature-rich hybrid system by integrating Zoom Workplace with Mitel’s existing communication infrastructure. This enables flexibility in adopting unified communications-as-a-service (UCaaS), allowing businesses to determine the speed and scope of their transition.
The bi-directional capabilities of this hybrid offering provide users with advanced features, including call-to-video escalation and centralized user provisioning. The solution also integrates seamlessly with Mitel’s hardware devices, providing a consistent experience across platforms. This approach to hybrid communication offers businesses the ability to optimize their systems without compromising control or security.
As part of the partnership, Zoom brings its AI Companion and AI-first solutions to Mitel’s communication platform, enhancing the productivity of enterprises. AI capabilities streamline business processes and provide real-time collaboration tools, allowing employees to communicate more efficiently. Features such as bi-directional presence and mobile app integration ensure that users can stay connected regardless of their location.
This AI-driven approach provides businesses with the tools they need to adapt to modern workflows. Zoom AI Companion offers automated tasks, and Mitel’s integration of hardware devices ensures that physical endpoints can work seamlessly with cloud-based platforms. This makes the hybrid offering a flexible and adaptable solution for businesses transitioning to new communication models.
Zoom and Mitel’s joint offering addresses the increasing demand for flexibility within enterprises. As companies move toward more flexible working environments, the need for adaptable communication tools has grown. This hybrid solution responds to this demand by offering security, control, and compliance for critical communications, alongside modern collaboration features.
For enterprises operating in highly regulated industries, the ability to control how communication is handled—whether through private or public cloud models—provides peace of mind. Additionally, with over 70 million Mitel users worldwide, this collaboration presents a strong opportunity for businesses looking to modernize their communication systems without disrupting their current workflows.
The collaboration between Zoom and Mitel brings a wealth of opportunities for global enterprises. Mitel’s strong presence in the EMEA region, combined with Zoom’s enterprise video and collaboration solutions, creates a unique offering that caters to large, distributed workforces. The partnership positions both companies to address the evolving needs of businesses worldwide by providing a flexible, hybrid system.
Moreover, this partnership opens up new sales opportunities for both companies’ existing customer bases. Zoom’s sales teams will have the ability to offer Mitel’s hardware solutions to enterprises seeking physical endpoints, while Mitel’s teams can promote Zoom’s UCaaS offering to customers looking for a flexible, cloud-based communication model.
As Zoom and Mitel’s AI-first hybrid communication solution becomes available in 2025, it stands to redefine how enterprises approach collaboration. The integration of AI-driven tools with bi-directional capabilities provides a flexible yet secure model for companies navigating the complexities of hybrid work environments. However, businesses may face challenges in aligning legacy systems with these new technologies and ensuring seamless transitions. Security and compliance will remain key considerations, especially for enterprises with on-premises deployments. Despite these hurdles, the partnership promises to bring enhanced productivity and improved workflows, making it a notable development in the evolution of enterprise communications. The potential for broader adoption could drive the future of hybrid communication models across various industries.