---
title: Catching Up with Amir Hameed at the RingCentral Analyst Summit
description: Craig Durr talks with RingCentral’s Amir Hameed about AI-driven customer experiences, contact center AI, and RingCentral’s AI Receptionist (AIR).
image: https://collab-collective.com/hubfs/Image%20-%20Amir%20Hameed%20-%20Catching%20Up%20With.png
---

[ All posts ](https://collab-collective.com/webcasts/all)

 March 19, 2025

# Catching Up with Amir Hameed at the RingCentral Analyst Summit

![Picture of Craig Durr](https://app.hubspot.com/settings/avatar/5f84b116c42ea50a75f462b073c055c1)    Craig Durr  ·   1 minute read

![Craig Durr sits down with Amir Hameed, SVP of Global Technical Solutions and Innovations at RingCentral](https://collab-collective.com/hs-fs/hubfs/Image%20-%20Amir%20Hameed%20-%20Catching%20Up%20With.png?width=1200&height=675&name=Image%20-%20Amir%20Hameed%20-%20Catching%20Up%20With.png)

## Summary

On this episode of Catching Up with, The Collab Collective’s Craig Durr sits down with [**Amir Hameed**](https://www.linkedin.com/in/amirhameed/), SVP of Global Technical Solutions and Innovations at [**RingCentral**](https://www.ringcentral.com/), during the *RingCentral Analyst Summit*. Their discussion explores how RingCentral is advancing AI-driven customer and employee experiences.

 

## Their Discussion Covers:

- *Systems of Experience: *How AI is transforming engagement beyond traditional CRM and UCaaS solutions.
- *AI Receptionist (AIR): *A new AI-driven solution for streamlining customer interactions in SMBs and enterprises.
- *AI-Powered Contact Centers:* Leveraging AI to analyze full-scale customer interactions, improve agent coaching, and enhance customer satisfaction.
- *Responsible AI at RingCentral:* How the company ensures AI is used responsibly to enhance business communications.

 

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