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Catching Up with Amir Hameed at the RingCentral Analyst Summit

Picture of Craig Durr   Craig Durr  ·  1 minute read

Craig Durr sits down with Amir Hameed, SVP of Global Technical Solutions and Innovations at RingCentral

Summary

On this episode of Catching Up with, The Collab Collective’s Craig Durr sits down with Amir Hameed, SVP of Global Technical Solutions and Innovations at RingCentral, during the RingCentral Analyst Summit. Their discussion explores how RingCentral is advancing AI-driven customer and employee experiences.

 

Their Discussion Covers:

  • Systems of Experience: How AI is transforming engagement beyond traditional CRM and UCaaS solutions.
  • AI Receptionist (AIR): A new AI-driven solution for streamlining customer interactions in SMBs and enterprises.
  • AI-Powered Contact Centers: Leveraging AI to analyze full-scale customer interactions, improve agent coaching, and enhance customer satisfaction.
  • Responsible AI at RingCentral: How the company ensures AI is used responsibly to enhance business communications.

 

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