Skip to content
Join newsletter list
All posts

Catching Up with John Finch at the RingCentral Analyst Summit

Picture of Craig Durr   Craig Durr  ·  1 minute read

Craig Durr talks with John Finch, Global Vice President of Product Marketing at RingCentral

Summary

On this episode of Catching Up with, The Collab Collective’s Craig Durr talks with John Finch, Global Vice President of Product Marketing at RingCentral, at the RingCentral Analyst Summit 2025 in Napa. Their discussion explores how RingCentral is integrating AI into CX and EX solutions, making advanced technology more accessible to businesses of all sizes.



Their Discussion Covers:

  • Systems of Experience: How RingCentral is evolving beyond systems of record and engagement to enhance customer interactions.
  • AI Receptionist: A practical application of generative AI that enables businesses to automate customer service and appointment scheduling.
  • CX Meets EX: The intersection of customer and employee experience, showcasing how AI-driven insights improve agent and customer interactions.
  • AI-Powered Coaching: How AI is transforming supervisor-agent relationships by analyzing all calls and automating coaching recommendations.

 

Subscribe Here!