---
title: Catching Up with John Finch at the RingCentral Analyst Summit
description: Craig Durr and John Finch discuss AI in CX and EX at RingCentral Analyst Summit 2025, covering AI Receptionist, automation, and AI-powered coaching.
image: https://collab-collective.com/hubfs/Image%20-%20John%20Finch%20-%20Catching%20Up%20With.png
---

[ All posts ](https://collab-collective.com/webcasts/all)

 March 19, 2025

# Catching Up with John Finch at the RingCentral Analyst Summit

![Picture of Craig Durr](https://app.hubspot.com/settings/avatar/5f84b116c42ea50a75f462b073c055c1)    Craig Durr  ·   1 minute read

![Craig Durr talks with John Finch, Global Vice President of Product Marketing at RingCentral](https://collab-collective.com/hs-fs/hubfs/Image%20-%20John%20Finch%20-%20Catching%20Up%20With.png?width=1200&height=675&name=Image%20-%20John%20Finch%20-%20Catching%20Up%20With.png)

## Summary

On this episode of Catching Up with, The Collab Collective’s Craig Durr talks with [**John Finch**](https://www.linkedin.com/in/johnfinchjr/), Global Vice President of Product Marketing at [**RingCentral**](https://www.ringcentral.com/), at the RingCentral Analyst Summit 2025 in Napa. Their discussion explores how RingCentral is integrating AI into CX and EX solutions, making advanced technology more accessible to businesses of all sizes.

## Their Discussion Covers:

- *Systems of Experience:* How RingCentral is evolving beyond systems of record and engagement to enhance customer interactions.
- *AI Receptionist: *A practical application of generative AI that enables businesses to automate customer service and appointment scheduling.
- *CX Meets EX:* The intersection of customer and employee experience, showcasing how AI-driven insights improve agent and customer interactions.
- *AI-Powered Coaching:* How AI is transforming supervisor-agent relationships by analyzing all calls and automating coaching recommendations.

 

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