The Brief: Cisco combines Webex Calling and Webex Contact Center into a single platform that unifies...
The Brief: Zoom Communications Inc. has introduced an expanded version of its enterprise agentic AI ...
The Brief: 8x8, Inc. introduced 8x8 Smart Assist, an AI-powered capability embedded within its agent...
The Brief: RingCentral introduced AIR Pro, a voice-first, omnichannel AI agent platform designed to ...
The Brief: RingCentral announced it is working with OpenAI to bring stronger voice-based AI capabili...
The Brief: NICE has confirmed it will acquire Cognigy, a global provider of conversational and agent...
The Brief: Zoom recently announced plans to integrate its AI-driven contact center capabilities with...
The Brief: Mercalis, a prominent partner in life sciences, has teamed up with Webex to transform its...
The Brief: Twilio has announced the launch of two significant innovations within its digital engagem...