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3 minute read
The Brief: Zoom and Mitel have introduced a globally available AI-first hybrid solution, combining Zoom’s collaboration tools with Mitel’s telephony reliability. This joint solution integrates Zoom Workplace and Zoom AI Companion with Mitel’s telephony platforms, including OpenScape and MiVoice solutions. Designed for enterprises adopting hybrid unified communications, this solution offers a flexible blend of cloud and on-premises capabilities. It supports critical communication needs and enhanced collaboration functions, catering to specialized industries like healthcare, government, and financial services.
Zoom and Mitel’s solution is available now, with further phases to roll out throughout 2025. Certified Mitel devices are compatible with Zoom’s BYOP and BYOC functionalities.
Source: MitelZoom And Mitel Launch Hybrid AI Communications Solution
Analyst Perspective: The partnership between Zoom and Mitel introduces a hybrid communication solution that strategically integrated enterprise-grade telephony with AI-powered collaboration tools. This solution supports organizations seeking a balance between cloud-based and on-premises communication systems. Through enabling users to maintain control over system updates and configurations while leveraging AI-driven features like Zoom AI Companion, it provides a customizable approach to unified communications. Specialized industries with strict security requirements, such as financial services and healthcare, may find this offering particularly advantageous.
The Integration of Zoom and Mitel Platforms
The collaboration enables a seamless integration of Zoom Workplace with Mitel’s telephony platforms, including OpenScape Voice, OpenScape 4000, and MiVoice Business. Users gain access to a unified communication solution, consolidating calling, messaging, and meetings into one platform. The addition of Zoom AI Companion enhances productivity by supporting content creation, prioritizing tasks, and providing quick insights.
Certified Mitel devices, such as the 6900 Series and OpenScape CP, ensure compatibility with Zoom’s BYOP and BYOC capabilities. This integration caters to organizations navigating hybrid communications by maintaining control over release schedules and leveraging their existing investments. This approach is particularly beneficial for industries with specific workflows or stringent compliance standards, including healthcare and financial services.
Flexibility in Deployment Models
Zoom and Mitel’s solution offers flexibility for enterprises transitioning to hybrid or cloud-based communication systems. The platform allows organizations to blend on-premises and cloud capabilities, tailoring deployments to suit their needs. Using the Zoom Workplace app, users experience a consistent interface regardless of deployment model.
The solution addresses industry-specific requirements, supporting Mitel-certified devices and workflows. For organizations not yet ready for full cloud migration, the hybrid model provides resilience and continuity without compromising performance. Over time, enterprises can adopt UCaaS models, bringing certified devices into cloud environments for scalable and future-proofed communication solutions.
Meeting the Needs of Specialized Industries
Industries like government, healthcare, and hospitality benefit from the joint solution’s flexibility, security, and tailored features. The partnership allows organizations to maintain control over system configurations and telephony updates, ensuring compliance with strict regulations.
For frontline workers, the integration supports specialized devices and workflows, enhancing usability and communication efficiency. Zoom’s AI-first capabilities, including Zoom Docs and Whiteboard, add further value, enabling better collaboration across departments. This makes the solution an ideal fit for businesses with high compliance standards and complex communication needs.
Why Zoom and Mitel’s Solution Matters
The partnership between Zoom and Mitel delivers a hybrid communication platform that seamlessly integrates their established offerings. Zoom’s AI-powered tools enhance productivity and collaboration, while Mitel’s telephony solutions ensure secure and reliable communication, addressing pain points for industries like healthcare, government, and financial services. This solution is particularly beneficial for organizations balancing cloud adoption with on-premises needs.
Potential challenges include ensuring seamless integration across diverse infrastructures. However, phased rollouts and device certification mitigate these risks. Through combining flexibility, compliance, and innovation, this hybrid solution empowers businesses to address modern communication needs while remaining adaptable to future advancements.
What Is the Impact of This Hybrid Solution on Organizational Decision-Making?
This hybrid solution simplifies decision-making for organizations by offering a unified platform tailored to their communication needs. With secure telephony and AI-powered collaboration, enterprises can align operations with compliance requirements while embracing innovation. Industries with strict regulations, such as healthcare, benefit from this blend of flexibility and control. Additionally, the hybrid model supports a gradual transition to cloud-based systems, minimizing disruptions and ensuring continuity.
Closing Insights
As industries navigate changing communication demands, the Zoom-Mitel hybrid solution provides a reliable and flexible option. Combining innovation with compliance-focused features, it empowers organizations to modernize their systems while maintaining operational continuity. This marks a forward-looking approach to enterprise communication.
As organizations explore how these innovations can transform their workplaces, it’s clear that Logitech is setting a new standard for flexibility, simplicity, and sustainability in hybrid environments. These tools aren’t just about meeting immediate needs; they are about shaping the future of workspaces.
