Zoom Launches Workvivo AI to Improve Internal Communication

The Brief: Workvivo by Zoom has announced the launch of Workvivo AI, a new workplace assistant built into its Workvivo platform. Powered by Zoom AI Companion, the tool is designed to improve internal communication and enhance the employee experience. Beginning today, Workvivo customers can activate Workvivo AI at no additional cost. The assistant supports content creation, internal information discovery, and streamlined communication, allowing HR and internal communications teams to focus on more strategic tasks. Admins can configure role-based access to the tool’s capabilities, offering flexibility based on employee roles. Workvivo AI also allows organizations to integrate their internal content to further personalize results.

Explore full details of the announcement about Workvivo AI at news.zoom.com.

Source: Zoom

Zoom Launches Workvivo AI to Improve Internal Communication

Analyst Perspective: Workvivo by Zoom launches Workvivo AI to enhance internal communication and drive workplace efficiency. Integrated directly within the Workvivo platform and backed by Zoom AI Companion, this solution supports HR teams, internal communicators, and broader employee groups by simplifying the way content is created and consumed. The intelligent assistant helps reduce the volume of support tickets and boosts platform engagement by assisting users in navigating the platform and locating relevant information faster.

This tool also supports survey creation and shout-out posts, which can be completed based on prompts. Admins have the ability to set role-specific access levels for different AI capabilities, giving organizations greater control and personalization. With no additional cost to customers, the offering aligns with Zoom’s AI philosophy and complements Zoom AI Companion's feature set.

Workvivo AI Helps Streamline Employee Communication

Workvivo AI is designed to reduce internal communication friction. It assists employees in locating company information and navigating the Workvivo platform with ease. This reduces the need for repeated support requests and improves overall platform adoption. Through offering contextual responses based on prompts, the AI tool allows users to create content—such as updates and shout-outs—more efficiently.

Organizations can also upload native content, such as policy updates or company news, into the AI assistant’s Help Center, making responses more relevant to internal users. This results in quicker access to information and a more intuitive platform experience. The tool plays a key role in aligning teams and supporting clearer communication flows throughout the organization.

Integrated Content Creation Tools for HR and Comms

The AI features in Workvivo AI are particularly geared toward supporting internal communications and HR professionals. The assistant can generate employee surveys, routine updates, and announcements directly from basic prompts. This automation reduces time spent on administrative work, enabling these teams to focus on long-term planning and engagement initiatives.

Admins can tailor which employee groups have access to which features, making the deployment flexible and customizable. Through automating content generation, Workvivo AI reduces repetitive tasks while helping ensure consistent and timely communication across the company. This empowers internal teams to manage messaging workflows more strategically without being slowed down by manual processes.

Powered by Zoom AI Companion for Consistent User Experience

Workvivo AI relies on the same AI infrastructure as Zoom AI Companion, ensuring a cohesive and consistent experience across platforms. This shared backbone supports seamless data handling, scalability, and a secure environment for AI-enabled workplace tools. The decision to make Workvivo AI available at no additional cost follows Zoom’s existing AI policy of providing generative AI capabilities within its paid accounts.

According to Zoom, customers of both Workvivo and Zoom will benefit from improved integration and value, as the tools draw on a common AI framework. This consistency helps maintain user familiarity and trust while expanding access to intelligent automation across communication and productivity tools.

Workvivo AI Extends Zoom’s Value Across the Enterprise

Workvivo by Zoom’s launch of Workvivo AI aligns with its broader focus on unifying workplace communication and productivity. As part of an expanding portfolio that includes Zoom AI Companion and Workvivo’s employee experience platform, this tool fills a persistent gap in internal content discovery and communication. The assistant directly supports HR and internal communications professionals while improving employee access to critical information. Mid-sized and enterprise organizations stand to benefit most, particularly those dealing with fragmented communication systems.

One possible challenge is ensuring adoption across varied user groups. To address this, Zoom offers role-based access controls and the ability to integrate organizational content, which helps tailor the experience. Workvivo AI demonstrates how AI can be scaled effectively across communication channels without compromising usability.