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5 minute read
Summary
On this episode of New Product Alert, Craig Durr meets with Garrett Gladden, Chief Product Officer, and Kevin Adkisson, President of Kollective Technology, live at InfoComm 2026. They explore how the Kollective Experience Platform (KXP) gives organizations deeper visibility into collaboration performance by combining user experience data with network and endpoint intelligence.
Their discussion covers:
- Introducing KXP: How the Kollective Experience Platform analyzes collaboration experiences across Microsoft Teams and enterprise communications
- Hydrating Collaboration Data: Combining user, network, endpoint, and contextual telemetry to generate richer operational insights
- Real-Time User Experience Monitoring: How KXP delivers near real-time visibility into collaboration performance using an agentless approach
- Targeted Operational Insights: Monitoring collaboration experiences across business units, devices, locations, and priority users to identify recurring issues
- Supporting Managed Service Providers: How KXP's data intelligence helps MSPs deliver more proactive monitoring and customer support
- Beyond Traditional Monitoring: Why correlating collaboration, network, and endpoint data creates a more comprehensive operational picture for enterprise IT
Transcript
Craig Durr: Hey everyone, this is Craig Durr, Chief Analyst and Founder of the Collab Collective, and I want to welcome you to InfoComm 2026. Now, one of the things I love to do at these types of events is introduce you to new and interesting products and solutions that I found. And I have a great one that's not really new, but it might be new to you, because it was new to me. Here, I have a couple of gentlemen to walk me through it.
Garrett Gladden, how are you doing? Chief Product Officer.
Garrett Gladden: Very well.
Craig Durr: Kevin Adkisson, how are you doing?
Kevin Adkisson: Great
Craig Durr: These guys are both with the best company name Kollective. I only say that because of the Collab Collective *laughs* But you guys have this really interesting platform that I find really intriguing. It's the Kollective Experience Platform, KXP, right?
Garrett Gladden: That's right.
Craig Durr: I want to learn a lot about it, but we have a session to go to. Let's go ahead down there, and help me learn about it. So, Kevin, you've got this relatively new role here.
Kevin Adkisson: That's right
Craig Durr: And you're walking into a really powerful platform. Why don't you explain to me and the audience what KXP is?
Kevin Adkisson: You know, the best part about this is, you walked up and said, “This is new but old,” but it's exactly that. This is a technology, a platform, a company that's been around for almost 20 years. But what we figured out along the way, as we were doing CDN for some of the biggest companies in the world, is we actually have a platform where we can track and analyze every single collaboration event, tunes, meetings across video, audio input and output, score it, correlate it, and automate it.
It's a huge opportunity for us, but you know what else, man? We’re bigger than that because we're thinking about solving bigger problems, not just that.
Craig Durr: In which way?
Kevin Adkisson: We're looking at the entire ecosystem. The entire collaboration ecosystem. So, while we're managing and scoring and automating the collaboration experience and data, from the users, what else is going on? You have the entire network who's kicking off telemetry about what's happening at the network at the packet level, you have the entire endpoint ecosystem that's kicking off telemetry about what's happening there, we're taking that data and hydrating.
Craig Durr: I love that word. I was waiting for you to use that word. This is your word.
Garrett Gladden: Yeah, it's my word. It’s just healthy to hydrate.
Kevin Adkisson: Wow, I'm completely stealing this word from him.
Craig Durr: It's good. We're gonna keep going to your session straight down. So, hydrate—what do you mean by “hydrate” this data? What does that mean?
Garrett Gladden: There's a lot that happens with real user monitoring, especially around collaboration, where there are just a lot of enterprises. We're talking about millions and millions of experiences every single day across a large estate, so each one of those is producing sometimes some fairly unique data at one part of the network, or maybe in an MTR, a room somewhere, or perhaps it could just be looking at a group of users, and so you have all of these different things that matter a lot to a business when it comes to the insights on what you're managing in your collaboration footprint.
So, what we do is, as all of those experiences are happening at the edge of the network, right from a coffee shop, I'm always on my truck in the morning, dropping my daughter off for school. But as all those experiences are happening, what we do is we recognize where that person is, what type of device they're on, what type of content context really they're experiencing that collaboration experience with, and bring into it what network they're on, and hydrate that in the middle so that you actually have answers from the moment that that record of that user's experience comes in.
Craig Durr: I got it.
Garrett Gladden: You know what to do with it.
Craig Durr: And these are like in almost concentric circles. You have, for example, as you lean into the teams, you have the Teams ecosystem platform experience. Then, you can add the devices in those spaces. And now you're talking about a group of, you call them VIP users.
Garrett Gladden: It could be VIP users. Sales teams could be a business unit. You could have a group of problem users that are reporting a lot of issues connecting to Teams, and you just want to watch them specifically. Kind of really get into that and figure out what's going on there, and how we can get over that hump.
Craig Durr: And the thing I love is that you are doing this agentless. You are leveraging a Microsoft Graph API, but you're solving some of those delays in data problems, and giving near real time feedback to that administrator who's looking at this.
Kevin Adkisson: Right, that's exactly it.
Craig Durr: And this is something you've been doing for these large enterprises for now, but what caught my eye is now, your new route to market. You are actually looking to partner with MSPs to do this as well. Tell me about that.
Kevin Adkisson: Yeah, so you talked about concentric circles. We actually think it's a virtuous cycle. So the more you run this, all of a sudden the data itself becomes the value, right? The more we hydrate that data, the more intelligent it becomes. So, if you think about the way MSPs work, there's real value in their ability to actually be smarter with the data and the way that they interact with the users who are working in their environments. We feel like we can offer them a very real value.
Craig Durr: I love it. So, if people want to learn more, where would they go?
Garrett Gladden: I mean, the place I start is kollective.com.
Craig Durr: Starts with a K.
Garrett Gladden: …With a K to be edgy. Yeah, so just go to kollective.com. You can either engage with us straight from there. We've got a really easy way to get in touch there. We're all over LinkedIn as well. And then you can always usually find us at this one. We're kind of free range. If you're here at InfoComm, come see us. But if you're at any of the other major collaboration trade shows, we're at all of them.
Craig Durr: And this is where I met you before, and saw you guys. So KXP, the Kollective Experience Platform, honing in on the collaboration experience, Microsoft Teams ecosystems, it's something to keep an eye on. I love it.
Garrett, Kevin, I appreciate the time. It was great.
Everyone, this is Craig Durr. This is a really cool insight to a new solution or a new old solution. Look out for it, and we'll bring you some more updates from InfoComm 2026. Thanks again! Take care.
