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3 minute read
The Brief: RingCentral has announced three major updates to its offerings and partnerships. First, the company introduced AI Receptionist Everywhere (AIR Everywhere), a standalone version of its AI Receptionist that works across any telephony system, including on-premises and third-party cloud platforms. AIR Everywhere adds features such as appointment booking with Google Calendar and Microsoft Outlook, expanded language support, and broader international availability.
Second, RingCentral renewed its long-term partnership with NiCE, extending their collaboration to continue offering the RingCentral Contact Center, which is built on NiCE CXone Mpower.
Lastly, AT&T expanded its Office@Hand Business Communications portfolio by adding RingCX, an AI-powered omnichannel contact center, and RingSense, a conversational intelligence tool, both provided by RingCentral.
Source: RingCentralRingCentral Launches AI Receptionist Everywhere and Strengthens NiCE and AT&T Partnerships
Analyst Perspective: RingCentral’s introduction of AIR Everywhere extends its AI Receptionist technology beyond RingEX, creating an opportunity for organizations using various phone systems to adopt AI-driven call management. The platform’s new scheduling, language capabilities, and international expansion address both operational and customer service demands.
Its extended relationship with NiCE builds on years of success delivering a fully integrated UCaaS and CCaaS platform, providing AI-enhanced customer engagement solutions for large enterprises. This continuity reinforces the partnership’s value to channel partners and customers alike.
AT&T’s integration of RingCX and RingSense into Office@Hand adds AI-first contact center and conversational intelligence tools to the service provider’s portfolio. The partnership blends RingCentral’s AI capabilities with AT&T’s infrastructure, aiming to enhance both agent performance and customer satisfaction. These combined updates mark a broadening of RingCentral’s reach across diverse business communication needs.
Source: RingCentralExpanding Access with AI Receptionist Everywhere
AIR Everywhere extends RingCentral’s AI Receptionist to work with virtually any telephony environment, including on-premises systems and third-party cloud platforms. Designed as a standalone solution, it eliminates the need for a full UCaaS package, making AI-driven call management more accessible to smaller organizations and solopreneurs.
Key capabilities include appointment booking directly into Google Calendar and Microsoft Outlook during calls, reducing scheduling delays and lost opportunities. Language support now covers British and Australian English, Spanish, and French, including Canadian French, enabling broader use across different regions. The platform is set to be available in the UK and Australia, with pricing starting at $59 per month in the US, and equivalent rates in local currencies.
AIR Everywhere provides call routing, spam filtering, and around-the-clock availability, helping organizations reduce missed calls, improve lead capture, and enhance customer experience without requiring a migration to RingCentral’s core communications suite.
Source: NiCEStrengthening Long-Term Collaboration with NiCE
RingCentral and NiCE have extended their partnership through a multi-year agreement to continue delivering RingCentral Contact Center, powered by NiCE CXone Mpower. This solution combines RingCentral’s UCaaS capabilities with NiCE’s contact center platform to create an integrated offering for enterprise customers.
The renewed collaboration, which began in 2015, focuses on joint go-to-market strategies, sales, onboarding, and post-sales support. It also emphasizes reinvigorating the channel partner ecosystem, enabling partners to deliver a unified communication and customer engagement solution.
Both companies have maintained leadership positions in their respective Gartner Magic Quadrant categories for UCaaS and CCaaS over the past decade. The continued partnership aims to leverage AI-powered tools for improving both customer and employee experiences, with the shared objective of helping organizations modernize how they connect, collaborate, and serve their customers.
Source: RingCentralExpanding the AT&T Office@Hand Portfolio
AT&T has added two new RingCentral-powered capabilities to its Office@Hand Business Communications platform: the RingCX AI-powered contact center and RingSense conversational intelligence solution. These additions extend the platform’s functionality beyond voice and video to include AI-enhanced customer engagement and agent coaching tools.
RingCX enables omnichannel interaction management across more than 20 communication channels, providing agents with full visibility into each customer’s journey. Built-in AI features such as call scoring, transcripts, and analytics aim to improve resolution times and satisfaction levels.
RingSense offers post-call insights, sentiment analysis, and automated summaries to help sales and support teams better understand customer needs. Through combining these AI-driven tools with AT&T’s network technologies such as Fiber, 5G, and SD-WAN, Office@Hand provides organizations with scalable, cost-effective options for modernizing customer interactions.
Closing Insights: Broadening AI-Driven Communication for Businesses Worldwide
The combined impact of RingCentral’s recent initiatives reflects a strategic effort to expand the availability and impact of AI-enhanced communication tools. The launch of AI Receptionist Everywhere removes deployment barriers by enabling compatibility with virtually any telephony system, opening adoption opportunities for organizations of all sizes and technical environments. The renewed NiCE partnership sustains a proven collaboration that has delivered integrated UCaaS and CCaaS solutions, ensuring enterprise customers can access a seamless, AI-supported customer engagement experience. AT&T’s Office@Hand enhancements further extend RingCentral’s capabilities into omnichannel customer interaction and performance optimization, backed by a robust network infrastructure.
Collectively, these developments illustrate a deliberate approach to aligning technology innovation with partner ecosystems, enhancing accessibility, and meeting diverse business needs. Through combining standalone AI tools with long-standing enterprise partnerships and service provider integrations, RingCentral positions itself to support evolving communication strategies, improve operational efficiency, and enable global reach. Businesses now have more options to adopt AI-driven solutions that integrate with their existing workflows while benefiting from trusted, established partnerships.
