The Brief: Avaya has introduced Avaya Ada, an advanced virtual assistant powered by Generative AI, d...
The Brief: ServiceNow, in collaboration with NVIDIA, showcased their new generative AI service agent...
The Brief: Five9 has released an in-depth analysis revealing how AI, particularly Intelligent Virtua...
The Brief: ServiceNow, at Knowledge 2024, has unveiled new AI-powered capabilities aimed at enhancin...
The Brief: Telefónica Tech has announced the establishment of ten specialized AI centers worldwide t...
The Brief: Verint®, known as The CX Automation Company™, recently announced a significant achievemen...
The Brief: Avaya, a global leader in customer experience and communications solutions, has announced...
The Brief: Telefónica Tech has announced the launch of Cisco's Webex Calling service. This collabora...
The Brief: Five9 enhances its Zendesk integration to streamline agent workflows and enhance customer...
The Brief: Salesforce has introduced Einstein 1 Studio, a suite of low-code AI tools designed to emp...