Cisco Brings Connected Intelligence to Collaboration Devices and Webex Suite

The Brief: Cisco announced new advancements at WebexOne 2025 designed to reshape digital collaboration through the introduction of agentic AI capabilities, updates to RoomOS 26, and new integrations across its collaboration ecosystem. The company introduced AI-powered agents, including task automation, transcription, polling, scheduling, and a virtual receptionist for Webex Calling. RoomOS 26, powered by NVIDIA, brings enhanced in-room intelligence such as cinematic meeting views, digital audio zones, and workspace optimization tools. Cisco also expanded integrations with enterprise platforms, including Amazon Q index, Microsoft 365 Copilot, Salesforce, and Jira. To address IT operations, Cisco introduced AgenticOps for network management and partnered with GetReal and Pindrop for advanced threat detection.

Explore full details of the announcement about Cisco’s new updates from WebexOne 2025 at cisco.com.

Source: Cisco

Cisco Unveils New Agentic Capabilities, RoomOS 26, and Purpose-Built Integrations for Next Generation Collaboration

Analyst Perspective: Cisco is advancing its vision of Connected Intelligence with the introduction of AI-driven capabilities in its collaboration stack. Through integrating agentic functions into Webex and RoomOS 26, the company is extending support for blended human-AI teams that address both productivity and IT efficiency.

The additions of task-oriented agents, such as transcription, polling, and scheduling, show a practical direction for AI in collaboration. Rather than focusing solely on novel features, Cisco has centered on tangible use cases that address persistent user pain points like note-taking and meeting management.

Cisco’s decision to integrate with widely adopted enterprise tools demonstrates an understanding of customer expectations for openness. This balance between proprietary innovation and ecosystem compatibility provides a pathway for organizations that require flexibility in how AI is introduced across their collaboration environments.

New AI Agents Expand Collaboration Capabilities

Cisco introduced a portfolio of AI-driven agents within Webex Suite to reduce manual tasks and enhance user productivity. These include the Task Agent, which automatically generates action items from transcripts, and the Notetaker Agent, which provides real-time meeting transcription and summaries for in-person and virtual meetings. A Polling Agent and Meeting Scheduler aim to streamline engagement and scheduling across distributed teams, while an AI Receptionist for Webex Calling automates customer interactions and call management.

Cisco also emphasized its open ecosystem approach, enabling integrations with enterprise applications such as Amazon Q index for semantic search, Microsoft 365 Copilot for data access, and Salesforce and Jira for workflow automation. With availability timelines spanning late 2025 into 2026, these capabilities reflect Cisco’s strategy to create intelligent, proactive agents across different touchpoints of the collaboration process.

RoomOS 26 Brings Intelligence to Collaboration Devices

Cisco unveiled RoomOS 26, the latest version of its operating system for Cisco Collaboration Devices, designed to deliver AI-powered capabilities directly into meeting rooms. Powered by NVIDIA, the new OS introduces agents such as the Director Agent, which adapts camera views dynamically, and Audio Zones, which help IT define digital boundaries for more controlled sound capture.

Another addition, Workspace Advisor, leverages advanced camera systems to generate a digital twin of physical meeting spaces, offering IT administrators a visualization tool for configuration and optimization. These device-level enhancements expand beyond meetings by integrating with Cisco Control Hub for centralized management.

Importantly, Cisco also introduced support for Microsoft Device Ecosystem Platform (MDEP), allowing Teams Rooms users to benefit from Microsoft security features while maintaining Cisco’s collaboration functionalities, with added flexibility through Zoom meeting support.

AgenticOps and Security Partnerships Address IT Needs

Beyond end-user collaboration, Cisco is extending AI benefits to operations teams with AgenticOps. This initiative enables IT staff and AI systems to collaboratively manage infrastructure using Webex Control Hub and Cisco AI Canvas. Through a generative user interface and natural-language troubleshooting, IT administrators can proactively address network performance, video quality, and call-related issues. Cisco’s domain-specific Deep Network Model further strengthens diagnostic capabilities.

To safeguard the collaboration environment, Cisco announced partnerships with GetReal and Pindrop, integrating real-time threat detection for deepfakes and synthetic media into Webex. These security measures provide hosts with tools to validate authenticity and respond immediately to suspicious activity. General availability for these security features is planned in early 2026, reflecting Cisco’s commitment to aligning AI-driven innovation with robust protective measures across its ecosystem.

Cisco’s Path Toward Connected Intelligence

Cisco’s announcements at WebexOne 2025 highlight a deliberate approach to blending AI agents, device intelligence, and ecosystem integrations into a unified framework it describes as Connected Intelligence. Through introducing proactive AI capabilities across both applications and hardware, the company is building an environment where people, AI systems, and IT operations converge. The focus on interoperability through Microsoft, Zoom, Salesforce, and Amazon partnerships ensures flexibility for organizations with multi-platform demands.

On the hardware side, RoomOS 26 enhances meeting spaces with features that make devices more intelligent and adaptable, extending beyond video conferencing into workspace optimization. For IT, AgenticOps and security partnerships underscore how Cisco views collaboration not just as a productivity tool, but as a secure and resilient ecosystem. Collectively, these developments position Cisco to advance enterprise collaboration while preparing organizations for a future where humans and AI work together more seamlessly.

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