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2 minute read
The Brief: GoTo has introduced new AI-powered scheduling capabilities for automotive dealerships through its GoTo Connect AI Receptionist platform. This enhancement makes GoTo Connect the only communications platform offering AI-driven appointment scheduling built specifically for the automotive industry. The integration with Xtime enables automated scheduling and real-time availability, reducing missed opportunities and operational inefficiencies for dealerships. The new feature also helps free up service staff and optimize appointment management through natural language interactions. The scheduling automation aims to improve both customer convenience and dealership profitability. These capabilities are now available for automotive dealerships across the United States.
Learn full details of the announcement about AI scheduling for car dealerships at goto.com.
Source: GoToGoTo Unveils AI Scheduling Capabilities for Automotive Dealerships within GoTo Connect AI Receptionist
Analyst Perspective: GoTo’s introduction of AI-driven scheduling for car dealerships extends its unified communications capabilities into an industry with complex customer engagement demands.
Through integrating directly with Xtime, a dealership management solution, GoTo Connect’s AI Receptionist enables 24/7 automated appointment booking through natural language processing. This helps dealerships reduce call backlogs and idle technician time while maintaining service bay utilization. The solution consolidates calls and scheduling functions in one system, offering real-time availability and centralized reporting.
This move positions GoTo as a specialized provider in the automotive retail segment, addressing high labor costs and the operational inefficiencies that come with manual scheduling processes. The approach also aligns with increasing dealer reliance on automation to balance service demand and enhance customer satisfaction through consistent, accessible communication.
Source: GoToEnhancing Dealership Efficiency with Automated Scheduling Integration
The addition of automated scheduling within GoTo Connect addresses one of the most persistent challenges for car dealerships: labor-intensive booking systems. With the Xtime integration, GoTo Connect centralizes calls, scheduling, and appointment data within one platform. This creates a unified workflow where service records are automatically transferred into the dealership management system, streamlining day-to-day operations. Dealerships can now handle appointment requests around the clock using conversational AI, minimizing idle technician time and maintaining steady service bay utilization. The result is an efficient, continuous service model that supports both revenue generation and improved customer accessibility.
Reducing Operational Burdens Through AI and Automation
Automotive dealerships often face high call volumes and missed scheduling opportunities, particularly during peak hours or after closing. GoTo’s AI Receptionist helps mitigate these challenges through intelligent automation that reduces manual intervention. The system enables real-time scheduling, freeing up service advisors to focus on customer interaction and vehicle assessments instead of administrative tasks. This automation improves productivity and allows teams to focus on value-driven activities that enhance customer satisfaction. Dealerships gain the dual advantage of operational cost reduction and higher service capacity utilization through consistent, data-informed scheduling management.
Data-Driven Insights Strengthen Dealership Operations
Beyond appointment automation, GoTo Connect’s AI Receptionist introduces advanced call observability and analytics capabilities. Dealerships gain visibility into customer interactions, helping them identify workflow inefficiencies and areas for process improvement. With these insights, service managers can optimize resource allocation, improve call handling strategies, and maintain a balanced service schedule. The inclusion of rooftop-level analytics also supports multi-location dealerships seeking consistent performance oversight. These insights are essential for maintaining service quality and driving continuous improvement across operations, making GoTo Connect’s AI solution an operational and analytical asset for the automotive sector.
Elevating Service Efficiency Through AI Integration
With the integration of AI scheduling, GoTo Connect advances the trend of modernizing dealership operations through intelligent automation. Through embedding intelligent scheduling directly into its communications system, GoTo enables dealerships to streamline service management, reduce administrative load, and create smoother customer experiences. The combination of Xtime integration, automated scheduling, and analytics tools positions dealerships to operate more efficiently and respond effectively to fluctuating service demands. As the automotive industry increasingly relies on connected technology to drive performance, GoTo’s tailored solution provides a model for how AI can be applied pragmatically to improve customer engagement and profitability. This enhancement reinforces GoTo Connect’s growing role as a comprehensive platform for communication, service coordination, and business intelligence.
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