The Brief: NiCE has announced an expanded strategic partnership with Salesforce aimed at improving c...
The Brief: 8x8 has announced new AI-driven capabilities across its Customer Experience (CX) platform...
The Brief: Webex has unveiled details for WebexOne 2025, highlighting its customer experience (CX) a...
The Brief: RingCentral has released a new round of updates for its RingSense platform in Q2, enhanci...
The Brief: Avaya has announced that support for Model Context Protocol (MCP) will be added to the Av...
The Brief: Webex Contact Center has unveiled a refreshed user interface aimed at improving productiv...
The Brief: Verint has published its State of Customer Experience 2025 report, based on a survey of 5...
The Brief: RingCentral has announced the general availability of AI Receptionist (AIR), a generative...
The Brief: Five9 has unveiled new advancements aimed at redefining customer experiences with the int...
The Brief: Five9 recently unveiled Five9 Fusion for Salesforce, a fully integrated solution combinin...
The Brief: Avaya has introduced the Infinity™ platform, aimed at revolutionizing how enterprises man...
The Brief: CallCabinet and 8x8 have announced a strategic partnership to deliver compliance recordin...