The Brief: Salesforce has unveiled Agentforce for Communications, a telecom-focused AI solution desi...
The Brief: RingCentral announced it is working with OpenAI to bring stronger voice-based AI capabili...
The Brief: 8x8 Inc. announced a series of platform-wide updates across its CX portfolio designed to ...
The Brief: NiCE announced the release of The Agentic AI CX Frontline, a research report examining ho...
The Brief: Five9 announced an expanded partnership with Google Cloud alongside the launch of a joint...
The Brief: AudioCodes announced the successful large-scale deployment of its Voca Conversational Int...
The Brief: Vonage announced a new integration between Vonage Contact Center and Salesforce’s Agentfo...
The Brief: Twilio and Nava, a Brazil-based technology consultancy, have announced a strategic partne...
The Brief: Twilio has released its Inside the Conversational AI Revolution report, revealing rapid a...
The Brief: RingCentral has announced three major additions to its product portfolio, marking a broad...
The Brief: Genesys announced a new strategic partnership with Scaled Cognition to advance the develo...
The Brief: GoTo has introduced new AI-powered scheduling capabilities for automotive dealerships thr...