The Brief: Microsoft announced an updated approach to AI in customer service through Microsoft Dynam...
The Brief: 8x8, Inc. is offering early access to 8x8 AI Studio, a native development environment des...
The Brief: Spectrum Business and RingCentral have expanded their partnership to introduce Unified Cu...
The Brief: Zoom Communications Inc. has introduced an expanded version of its enterprise agentic AI ...
The Brief: 8x8, Inc. introduced 8x8 Smart Assist, an AI-powered capability embedded within its agent...
Three years ago, Alex Stanich said UCaaS was dead. Not his exact words, but close enough. Stanich is...
The Brief: RingCentral introduced AIR Pro, a voice-first, omnichannel AI agent platform designed to ...
The Brief: Zoom Communications, Inc. announced Zoom Virtual Agent 3.0 (ZVA), an updated virtual agen...
The Brief: Salesforce has unveiled Agentforce for Communications, a telecom-focused AI solution desi...
The Brief: RingCentral announced it is working with OpenAI to bring stronger voice-based AI capabili...
The Brief: 8x8 Inc. announced a series of platform-wide updates across its CX portfolio designed to ...
The Brief: NiCE announced the release of The Agentic AI CX Frontline, a research report examining ho...