The Brief: AudioCodes announced that its Voca Conversational Interaction Center (Voca CIC) has been ...
The Brief: Twilio has unveiled four platform products at SIGNAL São Paulo: Conversation Memory, Conv...
The Brief: Zoom has unveiled a standalone version of Zoom Virtual Agent Receptionist, allowing organ...
The Brief: 8x8 has introduced 8x8 AI Routing, a new intelligent routing engine designed to connect c...
The Brief: HP Inc. has announced a strategic partnership with OpenAI that brings the Frontier platfo...
The Brief: RingCentral has introduced new agentic AI capabilities for AIR Pro, extending AI-driven a...
The Brief: 8x8 has introduced two new offerings designed to address different communication and inte...
The Brief: NiCE has announced a strategic partnership with Konecta aimed at accelerating the deploym...
The Brief: GoTo has launched GoTo Connect CX Complete, a new AI-powered customer experience platform...
The Brief: NiCE has announced two strategic developments aimed at expanding its AI-first customer ex...
The Brief: Microsoft announced an updated approach to AI in customer service through Microsoft Dynam...
The Brief: 8x8, Inc. is offering early access to 8x8 AI Studio, a native development environment des...