The Brief: RingCentral has shared its predictions for the future of customer experience (CX) in 2025...
The Brief: Webex concludes 2024 by reflecting on its notable growth and achievements, especially wit...
The Brief: Mitel has announced the release of an AI-powered analytics platform designed to deliver a...
The Brief: Cisco has announced the launch of its Webex AI Agent, AI Agent Studio, and Cisco AI Assis...
The Brief: Genesys has announced considerable progress in its CX Cloud solution, highlighting strong...
The Brief: Vodafone has introduced SuperTOBI, a Generative AI-powered virtual assistant, to improve ...
The Brief: RingCentral recently unveiled its innovative approach to integrating AI into customer exp...
The Brief: In a recent blog post by Merijn te Booij, the General Manager of Workforce Engagement Man...
The Brief: Verint, known for its CX Automation solutions, has announced that a prominent online reta...
The Brief: The Avaya ENGAGE 2024 Conference highlighted transformative AI use cases that demonstrate...
The Brief: Five9 has released an in-depth analysis revealing how AI, particularly Intelligent Virtua...
The Brief: Verint®, known as The CX Automation Company™, recently announced a significant achievemen...