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2 minute read
The Brief: AudioCodes and Tata Tele Business Services (TTBS) have announced a strategic collaboration to deliver integrated voice calling for Microsoft Teams under the Smartflo UCaaS product line. This partnership will leverage AudioCodes’ Live Platform for Microsoft Teams, streamlining voice UCaaS delivery through Microsoft Operator Connect and Direct Routing.
Additionally, TTBS will utilize the AudioCodes Voca Conversational Interaction Center (CIC) to provide enhanced contact center services integrated with Microsoft Teams. This collaboration aims to enhance the productivity and collaboration capabilities for TTBS’s enterprise customers.
AudioCodes and Tata Tele Business Services Partner for Microsoft Teams
Expert Commentary: The partnership between AudioCodes and Tata Tele Business Services represents a significant development in the UCaaS market. By integrating AudioCodes' Live Platform with TTBS’s offerings, enterprises can expect a more streamlined and efficient communication solution through Microsoft Teams. This move highlights the growing demand for robust and scalable unified communications solutions that cater to the dynamic needs of modern businesses.
The collaboration is poised to enhance the capabilities of Microsoft Teams as a comprehensive communication and collaboration platform. With the addition of voice calling features via Smartflo UCaaS, businesses can expect improved operational efficiency and a seamless user experience. This partnership underscores the strategic importance of integrating advanced communication tools to support the evolving digital workspace.
Source: AudioCodes
Streamlining Voice UCaaS Delivery with AudioCodes Live Platform
AudioCodes Live Platform for Microsoft Teams is designed to simplify the delivery of voice UCaaS for TTBS. The platform enables TTBS to integrate voice calling features seamlessly through Microsoft Operator Connect and Direct Routing. This integration allows for a unified approach to managing communication services, reducing complexity, and improving operational efficiency.
The platform's advanced automation and user management tools are pivotal in simplifying customer onboarding and lifecycle management. These features ensure that businesses can quickly adopt and benefit from the integrated voice calling capabilities. By leveraging AudioCodes Live Platform, TTBS can offer a reliable and scalable solution that enhances the communication infrastructure for enterprise customers.
Enhancing Contact Center Services with Voca Conversational Interaction Center
TTBS has also integrated the AudioCodes Voca Conversational Interaction Center (CIC) into its service offerings. Voca CIC is a cloud-native contact center solution that seamlessly integrates with Microsoft Teams. This addition provides TTBS customers with advanced contact center capabilities, including intelligent call routing, conversational AI, and comprehensive analytics.
The Voca CIC enhances the overall customer experience by offering omnichannel support and improving agent productivity. Combining UCaaS and CCaaS functionalities, TTBS can deliver a more cohesive and efficient communication solution. This integration is particularly beneficial for enterprises looking to streamline their customer service operations and enhance interaction quality.
Source: AudioCodesComprehensive UCaaS and CCaaS Solutions for Enterprise Needs
The collaboration between AudioCodes and TTBS offers a comprehensive solution that addresses both UCaaS and CCaaS needs for enterprise customers. The Smartflo UCaaS product line, powered by AudioCodes Live Platform, ensures high-quality voice communication and collaboration tools integrated with Microsoft Teams. This comprehensive approach helps businesses meet their diverse communication requirements effectively.
The integration of Voca CIC further strengthens the offering by providing robust contact center capabilities. Enterprises can benefit from a unified communication platform that supports both internal collaboration and customer interaction. This dual capability ensures that businesses can enhance productivity, improve customer service, and achieve greater operational efficiency.
Shaping the Future of Enterprise Communications
The collaboration between AudioCodes and TTBS marks an important development in integrating voice services within Microsoft Teams for Indian enterprises. Combining AudioCodes’ advanced communications technology with TTBS’s extensive network and market presence allows the partnership to deliver enhanced communication and collaboration solutions.
Looking ahead, this collaboration is poised to drive further innovations in the UCaaS and CCaaS domains, with ongoing enhancements to the AudioCodes Live Platform and Voca CIC. Both companies are committed to meeting the evolving needs of their customers, ensuring high voice quality, reliability, and customer satisfaction.
As the demand for integrated communication solutions continues to grow, the partnership between AudioCodes and TTBS will likely play a pivotal role in shaping the future of enterprise communications in India.
